Knowledge Base and FAQ's

What are WPOven's Support Hours ?

Updated at 6th Nov 2017

WPOven offers round the clock support for most general issues. We have tried to break down support types and hours for them below -

Average First Response time if 20 - 30 minutes for a query.

General Support : Available All Days 24x7x365 and covers -

  • Site Offline
  • General Sales queries
  • Site Offline due Errors in plugins
  • Malware Removal
  • Slow site debugging

Migrations : 10 AM - 6 PM IST , Monday to Friday and covers -

  • Site Migrations
  • Site Optimizations
  • Site Conversions

Debugging / Customizations : 10 AM - 6 PM IST , Monday to Friday and covers -

  • Custom Server Setup
  • Custom Coding and Optimizations
  • Non Wordpress script support
  • Custom Security Setups
  • SEO optimizations

Billing Issues : 10 AM - 6 PM IST , Monday to Friday and covers -

  • Refunds
  • Plan Changes
  • Other Billing Queries

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