If you are facing any issues related to CloudFlare or you are facing issues with your site after adding it to CloudFlare or you require any sort of assistance with any setting on the CloudFlare dashboard, you can provide access to your CloudFlare dashboard to our support team by sending an invite to contact@wpoven.com You …
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To add a sub site or sub domain like : sub.example.com or test.example.com please use use the following steps : Step 1 : Login to your WPOven dashboard and click on the ‘Sites’ Tab and then click on the ‘Add Sites’ button Step 2 : Fill the details of the new sub domain that you …
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We are availbile 24/7 through our ticketing system , You may access it through the support icons in you left sidebar after you login. We also recommend going through the Knowledge base for for quicker resolution of most common issues faced. We have you covered under the following situations – * Problems trying to use …
All sites on WPOven have access and error logs , they are availbile in the logs/ folder for the site. To access the logs folder use the SFTP account associated with the site, on login you will see two folder logs/ and public_html/. You will find the logs inside the logs/ folder named as error.log …
WPOven is very happy to support it’s Managed WordPress Hosting services with this Service Level Agreement (SLA). The remedies set out below are the Client’s sole and exclusive remedy for issues covered by the SLA. While WPOven will not modify this SLA arbitrarily, but may do so from time-to-time. 1. Service Standard We strive for …
The ‘Mapped’ Site type is simply used to map the contents of one domain to another domain. It would use the same files for the original domain. This is also used for Domain Mapping in WordPress multisite setups. The Multisite mapped domains require a different configuration on the server side. Creating a ‘Mapped’ type of …
While adding a site on the WPOven dashboard, you can install WordPress in any one of the following languages : – English – Arabic – Chinese – French – German – Japanese – Korean – Portuguese – Russian – Spanish If you wish to install the WordPress site in any other language than the ones …
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You might see the following error in your site’s ‘wp-admin’ section.”EWWW Image Optimizer requires exec()” We would recommend, if possible to use other image optimization plugins like ‘WP-Smushit’, which work equally as well as Ewww image optimizer. In case you wish to use Ewww image optimizer plugin only, you can contact our support team to …
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The Database Password can be changed easily from the WPOven dashboard. You can follow these steps to change the database password : Step 1 : Login to your WPOven dashboard and navigate to the ‘Sites‘ Menu and select the site whose database password you wish to change. Step 2 : Navigate to the ‘Advanced‘ subtab …
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WPOven offers round the clock support for most general issues. We have tried to break down support types and hours for them below – Average First Response time if 20 – 30 minutes for a query. **General Support** : Available All Days 24x7x365 and covers – * Site Offline * General Sales queries * Site …