We are availbile 24/7 through our ticketing system , You may access it through the support icons in you left sidebar after you login. We also recommend going through the Knowledge base for for quicker resolution of most common issues faced. We have you covered under the following situations – * Problems trying to use […]
You can Clone any Site from the ‘Tools’ Section of your WPOven Site Dashboard. Step 1 : Go to the ‘Sites’ Tab in from your WPOven Dashboard and Click on the Site you wish Clone. Step 2 : Click on the “Tools” sub tab and Click the “Clone this Site” button. Step 3 : Enter […]
The Database Password can be changed easily from the WPOven dashboard. You can follow these steps to change the database password : Step 1 : Login to your WPOven dashboard and navigate to the ‘Sites‘ Menu and select the site whose database password you wish to change. Step 2 : Navigate to the ‘Advanced‘ subtab […]
Yes ! We support Multisite on our ‘Professional’ Plans and above (i.e not available for the ‘Tiny’ and ‘Personal’ Plans). Both type of Multisite Installations are supported by us. To enable Multisite simply send us a request ticket and we will set it up for you.
All sites on WPOven have access and error logs , they are availbile in the logs/ folder for the site. To access the logs folder use the SFTP account associated with the site, on login you will see two folder logs/ and public_html/. You will find the logs inside the logs/ folder named as error.log […]
After a successful migration to WPOven, if you wish to check site running on WPOven servers, without updating the DNS, you need to follow these steps -You need to acquire your WPOven server IP. You can see the server IP from the WPOven dashboard under the ‘Server’ Menu tab. -Next depending on your Operating System, […]
Staging allows you to create a copy of your website to test themes and plugins. This allows you to test and try out new things without taking down your main site or can also acts as demo / test site before you point the DNS to the WPOven server after a site migration.
To check the current themes, plugins and language installed on any site: 1. Open the “Sites” tab. 2. Choose the Site you want to know the details of. 3. In the “Dashboard” tab you will be able to see all the WordPress install details.
You might see the following error in your site’s ‘wp-admin’ section.”EWWW Image Optimizer requires exec()” We would recommend, if possible to use other image optimization plugins like ‘WP-Smushit’, which work equally as well as Ewww image optimizer. In case you wish to use Ewww image optimizer plugin only, you can contact our support team to […]