WPOven offers round the clock support for most general issues. We have tried to break down support types and hours for them below -
Average First Response time if 20 - 30 minutes for a query.
**General Support** : Available All Days 24x7x365 and covers -
* Site Offline
* General Sales queries
* Site Offline due Errors in plugins
* Malware Removal
* Slow site debugging
**Migrations** : 10 AM - 6 PM IST , Monday to Friday and covers -
* Site Migrations
* Site Optimizations
* Site Conversions
**Debugging / Customizations** : 10 AM - 6 PM IST , Monday to Friday and covers -
* Custom Server Setup
* Custom Coding and Optimizations
* Non WordPress script support
* Custom Security Setups
* SEO optimizations
**Billing Issues** : 10 AM - 6 PM IST , Monday to Friday and covers -
* Refunds
* Plan Changes
* Other Billing Queries