Answering the most generic and common customer queries via email or one-on-one interactions can be very resource-draining. It can also overwhelm your support team and lead to an increase in support tickets.
If you need help managing the growing demands of customer support or finding it hard to maintain user engagement, adding a chatbot to your WordPress site is the best solution.
The good news is that AI-based chatbots are available and can be easily integrated with your WordPress website. These chatbots can interact with visitors and answer some of their most common questions, just the way you’ve programmed them, acting as a powerful support service for your site.
So, without further delay, let’s check out how you can add a chatbot to your WordPress website without any hassle.
What is a Chatbot?
A chatbot is a software program that interacts with visitors on your website through a chat window, similar to how a human support team might chat with customers. However, unlike live chat where a real person responds, chatbots are automated and provide pre-programmed answers.
For example, a customer service chatbot can help answer questions about products, solve basic problems, or suggest items. A healthcare chatbot, on the other hand, can answer health-related questions, remind people about appointments, or help them connect with doctors.
Benefits of Adding a Chatbot to a WordPress Site
If you are wondering what are the benefits of adding a chatbot to a WordPress Site, here are some of the points you must consider:
- Adding a chatbot to your WordPress site means your customers can get help anytime, even when your team isn’t available.
- It will reduce the number of support requests and make the experience better for users.
- Chatbots can handle simple tasks like:
– Answering common questions.
– Helping with product information.
– Fixing small issues.
- This saves time for your support team, so they can focus on more difficult problems.
- If you run an online store, a chatbot can also:
– Learn about what your customers are interested in.
– Ask them what they need.
– Answer their questions and even help close a sale, making customers more engaged.
How to add a chatbot to WordPress Website Free and Easy
If you are looking for a Free and Easy way to add a chatbot to a WordPress Website, you can use HubSpot.
Hubspot is a remarkable CRM tool that provides you with an immense number of other tools that cover sales, customer service, marketing, and content management.
It also allows you to add a chatbot to a WordPress website using its Free Chatbot builder in easy and simple steps. Here’s how:
1. Install the HubSpot Plugin: First, add and activate the HubSpot plugin on your WordPress website. This allows you to use HubSpot features, including chatbots.
2. Create or Log In to HubSpot: Once the plugin is activated, you’ll need to create a HubSpot account or log in if you already have one.
3. Connect HubSpot to Your Website: After creating or logging in, connect your HubSpot account to your website so they can work together.
4. Start Building Your Chatbot: Go to the HubSpot chat settings in your WordPress dashboard and click the option to create a new chatbot.
5. Choose a Chatbot Template: HubSpot offers different types of chatbots for various tasks (like answering support questions or helping with sales for that choose Tickets Bot template).
6. Set Up Chatbot Conversations: Decide what questions the chatbot will ask visitors and what kind of responses it will give. You can customize this based on what you want the chatbot to do.
7. Add Quick Replies for Visitors: Set up options for visitors to quickly reply to the chatbot (like asking for help with a purchase or reporting a problem).
8. Choose What the Chatbot Should Do: Decide how the chatbot will respond to each visitor reply. For example, if someone reports a problem, the chatbot can automatically create a support ticket.
9. Decide Where the Chatbot Will Appear: You can choose which pages on your website will show the chatbot or hide it on certain pages using Exclusion rule.
10. Choose Who Can See the Chatbot: Set whether the chatbot should be visible to everyone or only specific visitors, like people on your contact list.
11. Customize the Chatbot’s Look: You can give the chatbot a name and image, and decide when it should pop up to greet visitors (like when someone first arrives on your website).
12. Activate the Chatbot: Once everything is set up, save your changes and turn the chatbot on so it starts working on your website.
How to Add Live Chat to WordPress site?
If your monthly traffic is low and your users are less, you can implement a Live chat instead of a chatbot.
Live Chat will allow visitors to communicate directly with a customer support representative in real time through a chat window.
Your visitors can type their questions, and a live person from your support team responds to help them immediately, making it an easy and fast way to get assistance.
– Adding live chat to your WooCommerce store allows customers to get quick and easy help without waiting or sending emails.
– The Plus point of this method is, that it will allow you to connect directly with customers and improve customer satisfaction levels by upto 70% which cannot be achieved by AI bots.
– This helps reduce the bounce rate (customers leaving the site) and increases sales.
– It also provides an opportunity to collect feedback from customers.
– You can add live chat to your site using **LiveChat**, a top live chat support tool for WordPress.
Now let’s see how you can implement them:
To add a Live Chat window to your WordPress site, you can utilize a tweak.to WordPress plugin.
- Log In to WordPress:
First, log in to your WordPress admin dashboard where you manage your site. - Add a New Plugin:
On the left side menu, click on Plugins and then select Add New. This is where you can find and install new plugins for your site.
- Search for Tawk.to Live Chat:
In the top-right search bar, type in Tawk.To Live Chat. You’ll see a list of results. Look for the one that says Tawk.to Live Chat by Tawkto.
- Install and Activate the Plugin:
When you find it, click the Install Now button. After installation is complete, click the blue Activate button to make the plugin work on your site.
- Open Tawk.to Plugin Settings:
Now that it’s activated, go to the Tawk.to the Live Chat plugin in the list of your installed plugins and click Settings.
(You can also get there by going to Settings on the left menu and then choosing Tawk.to).
- Log In to Your Tawk.to Account:
Enter your Tawk.to account email and password to log in. Then, choose the specific property (website) and the chat widget you want to use. Click Use Selected Widget to finalize your choice. - You’re Done!
Your live chat widget is now ready! It will automatically appear on all the pages of your WordPress site, allowing your visitors to chat with you.
This plugin also works for multiple WordPress sites (WordPress Multisite), so you can use it on a network of sites if needed.
Now you need to download twak.to app in your Android device > login it with the same credentials and you are ready to chat.
Conclusion
If you want to make your website more interactive and engaging for customers, adding a chatbot is a great way to do it. There are many simple tools available that make it easy to set up a chatbot on your site.
To give your visitors the best online experience, you’ll need reliable resources. We provide top-quality Fully managed WordPress hosting with different pricing options, so you can easily update your site with the latest technology.
Rahul Kumar is a web enthusiast, and content strategist specializing in WordPress & web hosting. With years of experience and a commitment to staying up-to-date with industry trends, he creates effective online strategies that drive traffic, boosts engagement, and increase conversions. Rahul’s attention to detail and ability to craft compelling content makes him a valuable asset to any brand looking to improve its online presence.
