We are availbile 24/7 through our ticketing system , You may access it through the support icons in you left sidebar after you login. We also recommend going through the Knowledge base for for quicker resolution of most common issues faced.
We have you covered under the following situations -
* Problems trying to use our platforms features like staging,cloning, setting up ssl etc.
* Investigating Server error messages.
* Issues with sending emails.
* Basic Performance optimization where server config changes are required.
* Migration to WPOven
* General advice regarding themes and plugins.
* Setting up DNS settings and fixing DNS related issues.
You will need a Developer for tasks which involve development or code changes, a few examples -
* Change appearance of the site
* Any type of tasks where code changes are required.